Event Services Policy

This policy outlines the terms for booking live, in-person chainstitch embroidery services with J.Woska Custom Chainstitch. By booking services, the Client agrees to the following terms.

1. Services & Rates

Live, in-person chainstitch embroidery services are billed at agreed upon hourly rate, with a three-hour minimum booking. Events scheduled for fewer than three hours will be billed at the three-hour minimum rate.

The event date, location, scheduled service hours, staffing, and any additional services will be outlined in the event invoice.

2. Booking & Deposit

A non-refundable, non-transferable deposit equal to 50% of the total booking fee is required to reserve an event date. The date is not considered confirmed until the deposit has been received.

The deposit will be applied toward the final invoice balance.

3. Cancellations, Changes & Reserved Hours

Scheduled event hours are reserved exclusively for the Client. Once a booking is confirmed, those hours are committed to the event and may no longer be available to other clients.

Cancellations or reductions within 14 days: Cancellations or reductions in booked services requested less than fourteen (14) calendar days before the scheduled event start time will be subject to 100% of the originally contracted fees for the affected services. The original booking fee will remain due even if the Client chooses not to use all of the reserved time.

Early event endings: The Client is welcome to conclude the event earlier than scheduled if needed. However, the original booking fee remains due for all hours reserved, regardless of when the Client chooses to end services.

Changes made in advance: Requests to change scheduled event hours must be submitted in writing and are subject to approval by J.Woska Custom Chainstitch. Changes must be requested at least fourteen (14) calendar days before the event. Any approved changes must be confirmed in writing.

The non-refundable deposit remains non-refundable and non-transferable in the event of cancellation.

4. Rescheduling

Rescheduling requests are subject to availability and approval by J.Woska Custom Chainstitch. Approval of a rescheduled event is at the sole discretion of the Business. If rescheduling is approved, a new booking and deposit will be required to reserve the new event date.

5. Payment Terms

The remaining balance is due within seven (7) calendar days following the event date (Net 7).

Additional event hours requested by the Client and approved by J.Woska Custom Chainstitch during the event will be billed at the prorated hourly rate and added to the final invoice.

Any paid parking fees incurred by the Business in connection with the event will be added to the final invoice.

6. Setup & Venue Requirements

The Business will arrive approximately one (1) hour before the scheduled event start time to complete setup. Additional setup time or a separate setup day must be approved in advance and may be subject to an additional fee.

The Client is responsible for providing access to one standard 120V electrical outlet within 25 feet of the setup location, as well as a suitable setup area and reasonable access to the venue.

The Client should communicate any venue access restrictions, loading requirements, stairs, or other logistical considerations in advance.

7. Client-Supplied Items & Embroidery Risks

The Client acknowledges that embroidery is a permanent process and carries an inherent risk of damage to blank items. By providing items for embroidery, the Client accepts these inherent risks. The Business is not responsible for damage resulting from the normal risks associated with the embroidery process.

Any item, material, or garment requirements communicated by the Business must be followed to ensure the service can be performed as intended.

8. Use of Name, Likeness & Event Content

The Client may use the Business's name, image, likeness, and event-related content to promote the specific contracted event prior to the event date and may share photographs and videos from the event through organic social media posts following the event.

Any other commercial or promotional use of the Business's name, image, likeness, voice, or recorded content requires the Business's prior written consent.

9. Cancellation by the Business

If J.Woska Custom Chainstitch is unable to fulfill the event and cancels the booking, the deposit will be refunded in full.

10. Questions & Booking Confirmation

Questions about these policies should be addressed before confirming a booking. Payment of the deposit and confirmation of the booking indicate acceptance of the applicable booking terms.